Warunki usługi

1. Operator and scope

CREVORO is operated by Synaria Ltd, Company No. 16911551, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“CREVORO”, “we”, “us”). These Terms apply to crevoro.com and the CREVORO client, studio and administration services.

By creating an account, starting a project, purchasing a paid plan or otherwise using the service, you agree to these Terms. If you use CREVORO on behalf of a company or organisation, you confirm that you have authority to bind it.

2. Accounts and eligibility

You must provide accurate account information and keep your credentials secure. You are responsible for activity carried out through your account unless it results from a security failure attributable to CREVORO.

CREVORO is intended primarily for business and professional projects. If you use the service as a consumer, mandatory consumer rights remain unaffected.

3. What CREVORO provides

CREVORO helps plan, build, test, deploy, host and further develop websites and web applications. Depending on the project, features can include forms, bookings, CRM functions, memberships, e-commerce, payments, client areas, email automation, integrations and custom domains.

The service uses automated development systems and AI-assisted tooling behind the scenes. Outputs can contain errors or require adjustment. CREVORO therefore uses review, approval and deployment controls, but you remain responsible for reviewing business-critical content, legal notices, pricing, regulated claims and customer-facing information before publication.

4. Your content, data and intellectual property

You retain ownership of content, brands, logos, files, databases and other materials that you provide. You grant CREVORO a limited licence to host, copy, transform and otherwise process those materials only as necessary to provide, secure, maintain and improve your project.

You must have the rights and legal basis required to provide the material and personal data you upload. You must not instruct CREVORO to use content that unlawfully infringes intellectual property, privacy, confidentiality or other rights. Where CREVORO processes personal data on your behalf, the Data Processing Addendum is incorporated into these Terms by reference.

Unless separately agreed in writing, CREVORO does not claim ownership of your finished customer-specific project content. Reusable CREVORO platform code, infrastructure, templates, internal tooling, deployment systems and know-how remain owned by CREVORO or its licensors.

5. Acceptable use

You must use CREVORO lawfully and in accordance with the Acceptable Use Policy, which is incorporated into these Terms by reference. You may not use the service for malware, phishing, credential theft, unauthorised access, deceptive impersonation, illegal goods or services, unlawful surveillance, spam, infringement, or content or activity that violates applicable law.

We may block, suspend or remove content or functionality where reasonably necessary to protect users, infrastructure, third parties or CREVORO, or to comply with law.

Reports about content or activity on CREVORO can be submitted through the abuse and illegal-content reporting page on crevoro.com. Section 17 explains how we handle moderation, restrictions and requests for review.

6. Domains, Stripe and third-party services

CREVORO may connect your project to third-party services selected by you, such as domain registrars, payment providers, email services, calendars or other integrations. Third-party services remain subject to their own terms, availability and data practices.

Where Stripe payment functionality is enabled, payment processing is provided by Stripe or the relevant connected Stripe account. Stripe processing fees are separate from CREVORO platform fees. CREVORO does not set Stripe processing rates and does not intend to receive or store full payment-card numbers.

You are responsible for maintaining any third-party account, licence, domain registration or integration that is registered in your name unless a separate agreement says otherwise.

7. Pricing, subscriptions and platform fees

Current public plans and prices are shown on the CREVORO pricing page. A plan can include a monthly charge, a platform fee calculated from eligible payments, or both. Taxes and third-party charges are additional where applicable.

Special partner or individually agreed commercial terms apply only when CREVORO has assigned or agreed them for a specific customer or project. They do not amend the public price list for other users.

We may change future pricing by giving reasonable notice. A pricing change does not retroactively alter fees already accrued. Where a paid subscription renews periodically, the applicable renewal and cancellation information must be shown before the paid subscription is activated.

8. Review, approval and publication

CREVORO may present drafts, previews or proposed changes for review. Where an approval step is provided, approval authorises the relevant change to progress toward publication or deployment.

You are responsible for checking business facts, prices, product claims, legal disclosures and regulated content before approval. Technical checks performed by CREVORO do not replace professional legal, tax, accounting, medical or regulatory review.

9. Hosting, maintenance and availability

We aim to operate CREVORO reliably and securely, but no online service can be guaranteed to be uninterrupted or error-free. Maintenance, incidents, third-party outages, security actions or infrastructure changes can temporarily affect availability.

Backups and recovery controls may be provided depending on the service and project configuration. They are not a substitute for any independent records or exports that you are legally required to keep.

10. Suspension, cancellation and termination

You may stop using the service at any time. Paid subscriptions can be cancelled in accordance with the billing information shown for the plan. Cancellation normally prevents future renewal; charges already incurred remain payable unless law requires otherwise.

We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, abuse of infrastructure or where required by law. Where reasonably possible, we will give notice and an opportunity to remedy the issue before termination.

After termination, project data may be deleted in accordance with the Privacy Policy and Data Processing Addendum. You should export data you are required to retain before the applicable deletion period expires.

11. Switching, export and exit

Where Chapter VI of Regulation (EU) 2023/2854 (the EU Data Act) applies to your use of CREVORO, this section explains how you can export your data and digital assets, switch to another provider or move to an on-premise or self-managed environment, and exit the service. This section describes CREVORO’s switching and export commitments; it is not a statement that the Data Act or any particular legal qualification definitively applies to every project or customer relationship.

On request, and after reasonable verification that you are authorised to act for the affected project, you can export exportable data and digital assets created or stored in the course of using CREVORO and move them to another provider or to your own environment. Export is offered through the available export functions of the service, including the “Export project” action, and through support where a dataset is not covered by the self-service export.

Where the Data Act applies, we aim to complete a requested switch within a maximum transitional period of 30 calendar days after the relevant notice period ends. We will not exceed that period except where a longer period is permitted by applicable law. The starting point may depend on the notice period required by these Terms, by your plan or by law, and on the time needed to verify authority and complete the export.

We provide reasonable assistance to support export and switching, including information about the export format, scope and technical limitations. After a successful switch, data and digital assets that you have asked us to delete, and that we are not required to retain, will be deleted in accordance with the Privacy Policy and the Data Processing Addendum.

• Export scope: the self-service export includes a deployable, machine-readable static-site bundle for exportable projects (for example HTML, CSS, a manifest and a short readme). Project data that a static export does not cover — such as media libraries, structured project records or certain customer data — is identified in the export manifest and can be requested through support. The self-service export does not claim to be a complete export of all data.
• Machine-readable format: exportable data is provided in a structured, commonly used and machine-readable format to the extent technically feasible for the relevant data.
• No switching or egress charges: CREVORO does not currently charge switching, egress or exit fees for the exports and switching described in this section. If applicable law were to permit cost-based switching charges before their full prohibition, CREVORO does not currently apply them, unless expressly agreed otherwise in writing in a manner consistent with mandatory law.
• Requests and support: requests under this section, and requests for data not covered by the self-service export, can be sent to hello@crevoro.com.

12. Consumer rights

Nothing in these Terms excludes rights that cannot legally be excluded. If you contract with CREVORO as a consumer, applicable consumer law may provide rights relating to service quality, digital content, cancellation, refunds or remedies.

Where a statutory cooling-off or cancellation right applies to a paid online service, the relevant pre-contract information and any request for immediate performance will be handled at or before checkout. Business customers do not receive consumer rights unless the law provides otherwise.

13. Liability

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

For business customers, to the maximum extent permitted by law, CREVORO is not liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. CREVORO’s aggregate liability arising from the service is limited to the greater of GBP 100 or the fees paid to CREVORO for the affected project during the 12 months preceding the event giving rise to the claim.

The limitations above do not reduce mandatory consumer remedies or statutory data-protection rights.

14. Changes to the service and these Terms

We may update the service as CREVORO develops. We may also update these Terms for legal, security, operational or commercial reasons. Material changes will be communicated through the service, by email or by another reasonable method before they take effect where required.

The “Last updated” date identifies the current version. Continued use after an effective update constitutes acceptance only to the extent permitted by applicable law.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales. For business customers, the courts of England and Wales have exclusive jurisdiction unless a written agreement states otherwise.

If you are a consumer, this clause does not deprive you of mandatory protections or jurisdiction rights available under the law of your country of residence.

16. Contact

Questions about these Terms can be sent to hello@crevoro.com. Formal notices to CREVORO may also be sent to the registered office shown on this page.

17. Moderation, restrictions and appeals

We review reported content and activity, including reports submitted through the abuse and illegal-content reporting page, together with our own checks. Where a report or check indicates a breach of these Terms, the Acceptable Use Policy or applicable law, we may take proportionate action. This can include removing or disabling content, limiting functionality, requiring changes, or suspending the affected project or account.

Except where immediate action is required to stop ongoing harm, illegal activity, a security risk or to meet a legal obligation, we aim to explain the reason for a restriction and to give the affected user a reasonable opportunity to respond or remedy the issue.

A user affected by a moderation or restriction decision can request a review by replying to the notice received or by contacting hello@crevoro.com. We will consider the request and any relevant information and confirm the outcome. This human review is separate from any automated checks used to detect abuse, and it does not remove any right to complain to a public authority or competent body.