Retention Schedule
An overview of how long each category of data is kept and on what basis. For legally required records, data is never deleted earlier than permitted.
Account & authentication
Retention: For the life of the account and a limited period afterwards for recovery, security and claims.
Basis: Contract and legitimate interest (service operation, security).
Legal hold: No
Automated cleanup: No — operational cleanup ·
Project data
Retention: While the project is active and a limited period after deletion request, subject to export and legal holds.
Basis: Contract (project delivery and hosting).
Legal hold: No
Automated cleanup: No — operational cleanup ·
Uploaded media
Retention: While referenced by a project; removed with the project under the same controls.
Basis: Contract (design and content of the project).
Legal hold: No
Automated cleanup: No — operational cleanup ·
Support communications
Retention: For a proportionate period after the matter is closed.
Basis: Contract and legitimate interest (support quality, disputes).
Legal hold: No
Automated cleanup: No — operational cleanup ·
Security & operational logs
Retention: For a proportionate, limited period.
Basis: Legitimate interest (security, abuse prevention) and legal obligation.
Legal hold: No
Automated cleanup: No — operational cleanup ·
Billing & legal evidence
Retention: For the statutory accounting period (up to 6 years or longer where required) and legal-evidence retention. NEVER deleted earlier than permitted.
Basis: Legal obligation (tax/accounting) and legitimate interest (defend claims).
Legal hold: Yes — never deleted earlier than law permits.
Automated cleanup: No — operational cleanup ·
CRM & customer content
Retention: Under the customer’s instructions; deleted or returned at end of service subject to legal holds.
Basis: Contract and, for the customer’s own data subjects, the customer as controller.
Legal hold: No
Automated cleanup: No — operational cleanup ·
Backups & export audit
Retention: For the backup rotation cycle; residual copies expire with the cycle under continued protection.
Basis: Legitimate interest (recovery, integrity).
Legal hold: No
Automated cleanup: No — operational cleanup ·
Operator
Synaria LtdCompany No. 1691155171–75 Shelton Street, Covent Garden,London WC2H 9JQUnited Kingdomhello@crevoro.comEU Representative · GDPR Article 27 and DSA Article 13 (where applicable)
Synaria klub, z.s.Czech ID No. 24094412Děčínská 552/1Střížkov, 180 00 Praha 8Czech Republic